Water leak reported
Unit 214
PROMP Features
Everything your team needs to keep properties organized.
PROMP brings property information, requests, documents, vendors, communications and resident access together in one connected platform.
Platform Overview
Properties
Centralized records and access
Requests
Structured workflows and updates
Communities
Connected owners and residents
A connected platform
Replace scattered information with one organized system.
PROMP helps property-management teams spend less time searching, following up and switching between disconnected tools.
Request management
Move requests from submission to resolution with clarity.
Maintenance requests, complaints and general requests follow a structured process that keeps responsibilities, updates and status visible.
- Board-based request workflow
- Priority and emergency indicators
- Assignment to property managers and staff
- Public updates and internal notes
- Request history and activity tracking
- Email and portal notifications
New
3
Garage door issue
Common property
In Progress
2
Heating inspection
Building A
Waiting
2
Landscaping follow-up
Vendor response
Property organization
Keep every property, unit and contact connected.
PROMP organizes the information your team relies on every day and keeps records connected to the correct company, property and unit.
Properties
Store property details, contact information, assigned managers, images and website settings.
Units
Track unit numbers, occupancy information, addresses and unit-specific details.
Unit Contacts
Maintain current owner, tenant, resident and emergency-contact information.
Users and Roles
Control access for company administrators, property managers, board members, owners and residents.
Secure information access
Give every user access to the information they need.
PROMP uses role-based and property-specific access controls to help protect private information while keeping authorized users connected.
Management Teams
Manage properties, users, requests, documents, vendors and work orders.
Board Members
Access board resources, property documents, announcements and requests.
Owners and Residents
Submit requests, receive updates and access relevant property information.
More ways to stay organized
Essential property-management tools in one place.
Document Management
Organize bylaws, policies, meeting minutes, forms and unit-specific documents with controlled access.
Vendor Management
Maintain vendor contact details, service types, insurance information and preferred-vendor status.
Work Orders
Connect vendor work to requests and track scheduling, status, estimates and final costs.
Community Updates
Publish public or private announcements and keep community members informed.
Property Websites
Provide useful public information and secure online resources for each managed property.
Company Settings
Configure company defaults, property settings and user access from one administration area.
See the platform in action